NOTICE TO CUSTOMERS

Meter Replacement Project

We would like to take this opportunity to thank you for your cooperation in installing your new Master Meter under the East Chicago, Indiana Water Department’s Water Meter Replacement Project.

As we attempt to have a smooth transition, there may be some delays, issues or errors that may occur with our billing process and we would like to take this opportunity to apologize in advance. Should you have any questions or note any issues within your bill/statement, please feel free to contact the Water Department office at (219) 391-8469, Monday thru Friday 8:30-4:30pm or email
wguzman@eastchicago.com.

My Water Advisor

A reminder that if your meter has been replaced with a new Master Meter, customers can download the newly developed smartphone app (https://play.google.com/store/apps/details?id=com.dbbest.mastermeter&hl=en) which allows consumers to track and monitor their water consumption. The app offers the following:


  • • Detailed consumption graphs

  • • Leak alerts

  • • Consumption forecast


Water Bills

Water Department customers are requested to please provide their actual current water bill(s) upon making payments at our local office, versus our staff reprinting said bill(s). We appreciate your help in our efforts to be more efficient, reduce paper usage and associated costs.


NEW ONLINE PAYMENT SYSTEM CITIZEN SELF SERVICE (CSS)

The City of East Chicago, Indiana Water Department will be implementing its Citizen Self Service online payment system effective May 1, 2019, which will:

  • Enhance customer service by allowing citizens to pay their water bills and provide limited view of accounts, etc.
  • Provide the ability to check on the status of payments
  • Reduce payment processing time
  • Reduce time and expense for citizens in processing payments
  • Improve staff efficiency and coordination throughout the department
  • Track data more efficiently

ALL CUSTOMERS UTILIZING OUR EXISTING VANCO ONLINE PAYMENT SYSTEM WILL BE REQUIRED TO REGISTER UNDER THE NEW ONLINE PAYMENT SYSTEM BY THE EFFECTIVE DATE OF MAY 1, 2019, AS THE VANCO ONLINE PAYMENT SERVICES WILL BE DISCONTINUED.

Note that customers will be required to have their assigned CID (Customer Identification Number) in order to register online and commence utilizing the online payment service. Please email ecwater@eastchicago.com to obtain your CID information prior to registering online. You will find step-by-step instructions on how to create your profile and pay your water bill online by visiting the City’s website at www.eastchicago.com.

If you have any questions or need assistance, please feel free to contact the Water Department office at (219) 391-8469 or wguzman@eastchicago.com.

PAYMENT OPTIONS
By Mail
Mail payment and bill stubs to:
East Chicago Water Department
P.O. Box 423
East Chicago, IN 46312
Pay at these locations:
Pay directly at these locations:

East Chicago Water Department
400 E Chicago Avenue
East Chicago, IN 46312
(219) 391-8469

First Merchants Bank
4740 Indianapolis Blvd.
East Chicago, IN 46312

Strack & Van Til's
4745 Indianapolis Blvd.
East Chicago, IN 46312

Strack & Van Til's
2635-169th Street
Hammond, IN 46323

Peoples Bank
4901 Indianapolis Blvd.
East Chicago, IN 46312

Customer can leave payments in the after hour business night deposit box located on the east side of the building below the drive-thru window
Electronic Payments:
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PAY YOUR BILL:
Pay by credit/debit or checking/savings account online at our Water Bill Pay Portal.

Credit or debit cards accepted in person at Water Department Office.

There is no additional charge to customers when payment by credit or debit.

VIEWING YOUR BILL ONLY:
Smartbill view your statement online Click Here.

WATER DEPARTMENT NEWS

Phase II
Neighborhood Water Service Line Replacement
NO COST TO PROPERTY OWNER
Please contact Calumet City Plumbing to schedule your appointment for
replacement of your water service line at (708) 868-0074 Ext. 614
between the hours of 8:30am-4:30pm (Monday thru Friday)

The Water Department continues its second phase of the Neighborhood Water Line Replacement Program. Our goal is to improve water quality at the customer’s service tap which existing lines are comprised of lead. A contract was awarded under Phase II of this program to Calumet City Plumbing to replace approximately 380 lead lines throughout the Superfund Zoned Areas 2 & 3, which project commenced in November 2018.

It is requested that if you own a home or property within the targeted areas, Zones 2 & 3, and have not signed a consent form to replace your lead line and scheduled your appointment to do so ASAP as funding is limited. All work performed is at no charge to the property owner as Honorable Anthony Copeland, Mayor worked diligently with the State to obtain funds for this project. Note that in order to participate in this program, your property has to have clearance and/or remediated by the EPA. If you have already participated in this program, please disregard this notice.

IN ORDER TO PARTICIPATE IN THIS PROGRAM, YOUR PROPERTY HAS TO HAVE CLEARANCE AND/OR REMEDIATED BY THE EPA

IF YOU HAVE ALREADY PARTICIPATED IN THIS PROGRAM, PLEASE DISREGARD THIS NOTICE


For further information, please contact the East Chicago Water Department at your convenience at (219) 391-8469 or via email at wguzman@eastchicago.com.

Pursuant to an Emergency Order issued, the City of East Chicago, Indiana awarded a contract to Calumet City Plumbing to perform emergency work relating to replacement of water service lines from the water mains to residences or commercial properties at 380 locations specified by the City.

SCOPE OF WORK
This work shall of providing all materials, labor, tools, equipment, and services required to install new water service lines originating at the water main and terminating inside the residences or commercial buildings. The intent of this work is that the Contractor minimize open excavations by beginning work inside the buildings and boring water service lines from the inside of the buildings to the water mains unless otherwise directed by the Engineer. Open excavations for curb stops, meter pits and roadway excavation shall be limited to only that required to complete the new water service line connections. If access inside the residences or commercial buildings is not available, then no new water service lines will be provided. Access Agreements will be acquired by the City prior to any work being done on private property. All work will be coordinated with the Environmental Protection Agency (EPA) in regard to possible soil contamination in the working area and the Contractor shall follow and all regulations or requirements as specified by the EPA. Work hours shall be from 8:00 am to 5:00 pm unless otherwise directed by the Engineer.

GENERAL AREAS OF WORK
The general area of the work will be in the area bordered by SR 312 or E. Chicago Ave. to the north, Parrish Ave. to the east, E. 151st St. and E. 149th Pl.to the south and Aster Ave. and Private Street to the west. – Superfund Zones 2 and 3.

COMPLETED PROPERTIES
15 out of 380 properties have been completed as of January 2019.

COMPLETION OF WORK
The work shall be completed by November 30, 2019.

SCHEDULING INSTRUCTIONS

ZONE #2

Step 1: Sign & file East Chicago Provided Release

Step 2: Contact Nicole at Calumet City Plumbing by Telephone, 708-868-0074 Ext. 614 or via e-mail at nj@ccp1967.com to schedule your Home Survey Pre-Inspection within 7 Days of receipt of this Notice. NOTE: Appointments will NOT be scheduled
If Release is not already on File with East Chicago.

Your Service Line Replacement will be scheduled at the
time of your survey. The City of East Chicago has drafted an
aggressive schedule to complete the Project. Please note
the following:

-No Surveys will be scheduled without a Release already on
File with City of East Chicago.
-Homeowner or adult age 18 or older must be on site for
Survey & at time of Service Line Replacement.
-Area of work must be accessible.
-Any Cancellations/No-Shows for Surveys or Service Line
Replacements or Surveys scheduled after 7 Day Notice will
result in address being “Passed-Over.” Residents Passed-
Over may be eligible for Service Line Replacement at the end of the
Project, pending available funding.

Thank you in advance for your cooperation.

City-Wide Water Meter Replacement Program

The City of East Chicago Water Department is in the midst of installing a City-wide uniformed water metering system replacing approximately 6,900 residential, commercial and industrial type meters as the majority of our existing meters have been in service since the structures have been built and they have reached the end of their expected service life.

Meter Installation Schedule
The City of East Chicago has contracted with Calumet City Plumbing Company to replace and install the new water meters. The meter replacement project commenced in 2018 and will continue until early Summer. You will receive a notice that includes instructions on scheduling an appointment for your service. Replacing a water meter typically takes approximately 30 minutes and the customer’s water service will be turned off for approximately 15 minutes. We are requesting your cooperation in making sure that you schedule your appointment to replace your meter as soon as you receive your notification from Calumet City Plumbing.

Customer Service Benefits
In our effort to enhance customer service and conserve water resources, our customers will have the capability:
· To view and track in real time and manage your water usage 24/7 through the My Water Advisor Application, which is available on our website at www.eastchicago.com. This will be available once your new meter is installed and will easily guide our customers to create an account and start viewing account information.
· To set up alerts for leak detection, over budget notifications, etc.
· To view daily, monthly, hourly and yearly water usage, as well as to forecast consumption.
· This will allow customers to proactively manage leaks and water consumption.

Water Department Benefits
This project is critical for the efficient management and operation of the Water Department – which will be more efficient in maintaining accuracy of the recording of overall water consumption and loss, with fewer resources. Other benefits to our department and City include:
· Ability to remotely secure collections of metering directly from water meters eliminating on-site readings. This will include an Advanced Metering Infrastructure (AMI) system that will automatically collect and transmit data from the new meters directly to the Water Department.
· Ability to receive timely notifications of reverse flow, leaks, tamper and theft alerts, as well as inactive meters.
· Our overall goal is to conserve and account for all water while making sure billing is accurate and improving our customer service and operations with easy system monitoring and control.

Late Fees
If your bill is not paid by the due date, a 3% late fee will be added to the water charges. A late fee in the amount of 10% will be added to the sewer charges if the bill is not paid within 30 days of the due date.

Delinquent Notices
A delinquent notice may be mailed to you if the amount due on your account has not been paid in full and is at least 30 days past due. To avoid disconnection, you must pay the amount shown by the due date. If you are unable to pay the entire amount, you must contact the Water Department before the due date to avoid disconnection.

Payment Arrangements
The customer agrees to pay 1/10 or $10, whichever is less, of the delinquent bill.

The customer agrees to pay the remaining delinquent balance, including any and all penalties, on a monthly basis so that the delinquency is satisfied within three (3) months, until delinquent amount is paid in full.

The customer agrees to pay all undisputed future bills for service as they become due.

If the customer fails to comply with these terms, water service will be terminated without notice and will not be restored until the entire balance is paid in full along with the applicable reconnect fee.


Water Meter Readers

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MASON COMER
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KENDALL SHAW
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DONNEL JOHNSON
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GERARDO CASTILLO
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GUS HERRERA
Office Hours
Our office hours are Monday through Friday,
8:30am-4:30pm.
Office transactions/payments are received and processed Monday through Friday, 8:30am-4:00pm.
My Water Advisor Customer Portal User Guide

MEETINGS

Water Board


JOSEPH OCHOA
PRESIDENT

JOHN BAKOTA
VICE PRESIDENT

ANTHONY ASKOUNIS
MEMBER

RAYMOND LOPEZ
MEMBER

HENRY VENTURA
MEMBER

When we meet:


The board of trustees of the East Chicago Department of Waterworks hereby gives public notice that they will meet in regular sessions on the 1st and 3rd Monday of every month beginning January 07, 2019 to December 16th, 2019.

The meetings will be held at 5:00pm in the City Council Chambers at City Hall, 4525 Indianapolis Boulevard, East Chicago, Indiana.
NEW DATES TBA

January 7th & *29th
*Due to holiday
February 4th & 18th
March 4th & 18th
April 1st & 15th
May 6th & 20th
June 3rd & 17th
July 1st & 15th
August 5th & 19th
*September 4th & 16th
*Due to Holiday
October 7th & 21st
November 4th & 18th
December 2nd & 16th
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Winna G. Guzman
Director
wguzman@eastchicago.com

400 E. Chicago Avenue
East Chicago, IN 46312
Phone: 219-391-8469
Fax: 219-391-8499

In case of an emergency, please call 219-391-8487, 24 hours a day, 7 days a week.

Duties

Water Department: Provide drinking water to the citizens of East Chicago and other cities by operating, maintaining and ensuring safe drinking water of the highest quality to all (residential, industrial, and businesses). Provide water to the fire department, installation of water meters, maintenance of city's water tank, and protect public water system from contamination due to backflow.