Complaint forms for ECT

COMPLAINT FORM & INSTRUCTIONS FOR APPEAL

How to File a Complaint

1. A complaint may be submitted in writing \ using the form below

Complaints may also be submitted by using the ECT website ( See Form Below ). A complaint may also be phoned into the ECT office or sent by fax.

2. Complaints should be submitted within 10 days of the incident.

3. Preferably complaints should include the complainant’s name and contact
information. Complaints made anonymously will be investigated by ECT, but it will not be possible to provide
feedback without contact information for the complainant.

4. The complaint should include the date of the incident, location, who was involved, and a description of what occurred.

5. ECT will review the complaint within 30 business days of receipt and if contact information is provided, will notify the complaint of the resolution.

Complaint Appeal Process

If the complaint is not resolved to the complainant’s satisfaction, he or she can appeal the resolution within 10 business days of receiving notice.

The appeal in writing should be submitted to:

City of East Chicago Board of Public Safety
4525 Indianapolis Blvd.
East Chicago, IN 46312

Tel. 219-391-8300

Fax 219-391-8397

ECT Director will notify the complainant within 10 business days of the determination of the appeal.

The Americans with Disabilities Act (ADA) does not require East Chicago Transit to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

ECT Transit Hours of Operation

Monday – Friday: 5:55AM - 8:11PM Saturday: 9:05AM - 4:43PM

Administrative Office Hours

Monday – Friday: 8:00AM 4:00PM

Office closed on Saturday, Sunday, and holidays (answering machine available)

For Additional Information:

Website: www.eastchicago.com/161/Bus-Transit

Phone: 219-391-8465 (voice/relay)

Fax: 219-391-8473

Email: frosado@eastchicago.com

For questions or if you need assistance with filling out this form please call the ECT office. Call (219) 391-8465

ALTERNATE FORMAT AVAILABLE UPON REQUEST.

Revised 10-25

Bus Transit Complaint Form

Please Use One Form Per Complaint!
Contact Information
First Name*
Last Name*
Street Address:*
Email Address (Optional)
Phone Number*
Date of Incident (mm/dd/yyyy) *
Time*
Location / Route*
Vehicle Number (if known):
Check One:*
1. Complementary Paratransit
2. Fixed Route
3. Other
Describe your complaint*
Current Date (mm/dd/yy)*
Current Date (mm/dd/yy)
Electronic Signature Agreement*
By checking the "I agree" box below, you agree and acknowledge that 1) your application will not be signed in the sense of a traditional paper document, 2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature, and 3) you may still be required to provide a traditional signature at a later date.
1. I agree.
Electronic Signature*

Leave This Blank:

1. Receive an email copy of this form.
Email address

This field is not part of the form submission.
Submit Submit and Print

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