Water Department

FOR IMMEDIATE RELEASE - Water Department Launches Pay-By-Phone Option

The Water Department is pleased to announce that effective Friday, February 13, 2026, customers can now also pay their water bills using the new Pay-By-Phone system.   

Customers simply need to call the main office at 219-391-8469 and select option “2” to make their payment.  This new feature provides a convenient, secure, and efficient way for customers to manage their water accounts without visiting the office in person.

For additional information or assistance, customers may contact the Water Department during regular business hours - Monday thru Friday, 8:30am-4:30pm.

General Notice

East Chicago Water Department’s customer service walk-in lobby and Drive-thru are open for business transactions, Monday through Friday 8:30 am to 4:00 pm. 

We would like to remind customers of other payment options available and that remain accessible:

1. Pay-by-Phone (219.391.8469 | Selection Option 2) 2. Online Water Bill Payments - www.eastchicago.com 

(Pay My Bills)
3. United States Postal Service or mail
4. First Merchants Bank (East Chicago Branch)
5. Strack & Van Tils (East Chicago Store)
6. After hour Depository Box (only checks and money orders)

    located at the Water Department Office – on east side of the

    building and below the drive-up window 

7. Drive-thru option remains open and we accept payment

    during normal working hours

Thank you again for your patience, and for being a valued Water Department customer.  Should you have any questions, please feel free to contact our office at (219) 391-8469.