Water Department


Effective Tuesday, October 13, 2020, the East Chicago Water Department’s customer service walk-in lobby will re-open for business transactions, Monday through Friday 8:30am to 4pm. Additionally and in light of the current events and in an effort to protect the health of our employees and customers, the following restrictions and measures will be implemented for the walk-in lobby areas until further notice:
· Customers are required to wear masks securely over mouth and nose
· Limited number of customers will be allowed within walk-in lobby areas while conducting transactions
· Personal cellular phone use prohibited within city buildings
· Hand sanitizing unit available within lobby areas for customer use
· Walk-in lobby areas and surfaces will be cleaned and disinfected frequently
We would like to remind customers of other payment options available and that remain accessible:
· Online Water Bill Payments
· United States Postal Service or mail
· First Merchants Bank (East Chicago Branch)
· Peoples Bank (East Chicago Branch)
· Strack & Van Tils (East Chicago Store)
· After hour Depository Box (only checks and money orders) located at the Water Department Office – on the east side of the building and below the drive-up window
· Drive-thru option will remain open and accepting payments during normal working hours
I would like to also take this opportunity to say thank you to all of our residents and customers for their patience and understanding during the temporary closure of our lobby due to COVID-19 occurrence. Should you have any questions, please feel free to contact our office at (219) 391-8469.

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